FAQs

1. Unique: Each piece is carefully crafted to show your unique style.
2. Excellent Service: We will ensure that we communicate with you every step of the way, all in order to create a ring that satisfies you.
3. Exceptional Value: Enjoy the same price, but with superior quality, offering you a better jewelry experience compared to other options on the market.
4. Complete Security: All your information is completely confidential, and our secure website ensures safe transactions.
5. Convenience: No need to spend hours at the mall or endlessly browse the Internet to get a stunning piece of jewelry.
6. Wide Variety: Choose from thousands of designs to suit every need and budget, ensuring you find a unique piece that's right for you.
7. Full Guarantee: If for any reason you're not satisfied, let us know within 30 days of purchase, and we will provide you with a quality after-sales solution to ensure your complete satisfaction.
8. Trustworthy: We've helped tens of thousands of customers find their dream rings, and real reviews from real customers are everywhere!
   
   

To find your correct ring size, we recommend using our ring size guide, or you can visit a local jeweler to measure your finger. If you need help determining the size, please feel free to reach out to our customer service team.

Yes, we offer engraving services on most of our jewelry pieces. You can personalize your item with a special message or design. Contact us for more details on customization options.

Yes, we offer customization on most rings. You can alter details such as the metal, stone shape, and even the center stone. If you have a specific request, please contact us before placing your order so we can confirm availability.

Yes, every piece of jewelry undergoes a rigorous quality inspection before it is shipped to ensure it meets our high standards. We check for any defects and ensure your piece is in perfect condition before it reaches you.

Yes, we take pride in sourcing all our gemstones ethically. We work with reputable suppliers who ensure their gemstones are sourced responsibly and sustainably.

Currently, we only accept PayPal payments. PayPal is a secure and trusted payment method that provides both buyers and sellers with an added layer of protection. With PayPal, your financial details are never shared with merchants, and transactions are protected by PayPal’s buyer protection policies.

We offer free standard shipping on all orders. Once your order is processed, it will be shipped via a reliable courier service. The shipping time depends on your location, and we will provide a tracking number once your order is on its way.

• Domestic Shipping (US): Standard shipping typically takes 4-8 business days.

• International Shipping: For orders outside the US, delivery typically takes 8-15 business days, depending on the destination country.

• Please note that shipping times may vary due to customs processing, weather, and other external factors.

Yes, we ship to over 240 countries worldwide. International shipping charges are calculated at checkout. Please be aware that customers outside of the US may be responsible for any customs duties or taxes upon arrival.

Yes, we take your privacy seriously. Our packaging is discreet, with no indication of the contents. This ensures that your jewelry arrives safely and confidentially.

Yes! We offer a 48-hour risk-free refund. If you contact us within 48 hours of your purchase, we will confirm your order and begin production. If you request a refund during this period, you'll receive a full refund—no questions asked!

• 30-Day Return Policy: If you're not completely satisfied with your purchase, you can return it within 30 days of receiving the product. Please ensure the item is unused and in its original condition. For non-quality returns, a 30% restocking fee will apply.

• Exchanges: We offer exchanges for products that are defective or damaged during shipping. Contact us within 3 days of receiving the product if you experience any issues.

To return or exchange your ring, please contact our customer service team at info@aotujewelry.com. We will provide you with return instructions and a shipping label for returns. Once we receive your returned item, we will process the refund or exchange within 7 business days.

To maintain the beauty of your jewelry, we recommend the following:

• Store jewelry in a safe place to avoid scratches and damage.
  
• Clean jewelry regularly using a soft cloth to remove dirt and oils.
  
• Avoid exposing your jewelry to chemicals, perfumes, and harsh environments like swimming pools and hot tubs.

We offer a 1-year warranty on all jewelry items, covering manufacturing defects such as loose stones, broken prongs, or faulty craftsmanship. The warranty does not cover damage caused by normal wear, misuse, or external factors such as exposure to chemicals.